Consulting, Contracting and Training Solutions for Passenger Ground Transportation
Established in 1995, Total Contract Solutions, Inc., “TCS,” provides consulting, contracting and training expertise for the passenger ground transportation industry, both public and private / for-hire. Within the industry, TCS is nationally renowned for its project consulting and training/coaching expertise for a breadth of passenger ground transportation modes, including public transit, transportation brokerages / coordinated mobility management systems and call centers, ADA paratransit, human service and medical transportation, taxicab, limousine, executive sedan, airport ground transportation, commuter and intercity bus, dial-a-rides, pupil transportation, corporate and university campus transportation, motorcoach charter and tour operations and other specialty ground transportation services. TCS clients include businesses, government, public and non-profit organizations. In fact, a distinguishing characteristic of TCS is our innovative and proven expertise in mode analysis and selection and in facilitating partnerships between sectors. TCS areas of special expertise include:
Transportation Economics, Statistical, Mode and Operations Analysis
Transportation Regulatory Expertise, Studies
Transportation Public-Private Partnerships, RFPs, Contracts and Grants
Business Development, Marketing, Electronic Bid Monitoring, Proposals, Startups
Transportation Quality Control Programs, Procedures, Manuals
Routing, Scheduling and Computer Dispatching Services and Systems Analysis
Training for Ground Transportation Drivers, instructors and Management
In addition to consulting services, TCS also provides extensive pre-packaged and custom training programs for passenger ground transportation providers. TCS courses and instructional materials are well received by our clients in both the public and private sectors, including premier driver and instructor training schools and courses those in the shuttle, paratransit, taxicab, livery, and executive sedan car service and limousine/chauffer industries. In addition to providing educational and training programs to transportation organizations and regulators, TCS also provides, under contract, direct training of for-hire drivers, including premier courses and schools for taxicab and other for-hire drivers. TCS also consults on taxi and other for-hire driver testing, licensing and permitting.
Charles Johnson is owner, president and lead consultant of Total Contract Solutions, Inc., and founded the firm 1995. Since that time, he has consulted and provided training on more than 100 transportation projects in more than 35 U.S. states. With more than 20 years of transportation industry experience, Charles is a nationally recognized expert and consultant in a variety of for-hire and public ground transportation modes as well as in transportation technology, regulation, public-private partnering, accessibility, quality assurance and training. He has served as consultant on numerous economic and regulatory reports and studies and has authored numerous articles on ground transportation. He has also served as an expert before numerous ground transportation regulatory bodies. His transportation regulatory expertise includes state, local and federal ground transportation regulation.
Prior to starting TCS in 1995, Charles worked in senior management and at the executive level at a variety of multi-mode ground transportation companies, and managed a national transportation technology firm with dispatch system installations throughout the United States. His education and professional experience also provides the foundation of his strong ability to design, implement, refine and maintain effective training and coaching programs. Charles provides consultation to both regulators and transportation organizations on their training programs, and provides direct training of managers, trainers and staff under contract, with a curriculum tailored to the client’s specific needs, as well as options for administrative support and qualified TCS-trained instructors to lead driver and management training programs.
Charles received his master of business administration (MBA) degree from Saint Edward's University in Austin, Texas in 1993, graduating summa cum laude. His coursework included specialty coursework in public / private partnerships and contracting in a program provided in conjunction with the Sematech Consortium. He also holds a bachelor’s degree in business administration with a minor in psychology, where he concentrated his coursework on organizational behavior and training. He has earned a number of other specialty training certifications in transportation related fields.
TCS contracts with and otherwise teams with numerous other consultants and specialty vendors, selected for the depth of expertise in their respective fields, and for the range of specialties needed to compliment TCS services. TCS associate consultants and allied partners include experts in numerous areas including transportation planning, surveys, computerized routing and scheduling and related dispatch and operations software, team collaboration software, driver schedule and vehicle run optimization software, claims management, accounting services, expert witness services, electronic bid monitoring services, desktop publishing and more.
TCS also maintains an exhaustive library of operating data, transportation contracts, operating procedures and training and regulatory resources. Further, we leverage technology as a best practice, staying on the leading edge of computing resources and software for monitoring, analyzing, communicating, collaborating, publishing and managing. Further, a key consulting area is helping clients optimize their use of technology.