Total Contract Solutions, Inc.

Fixed Route, Route Deviation and Dial-a-Ride

TCS has numerous consulting projects on fixed route, route deviation and dial-a-ride transit projects. One scope of work involved a review of an existing contracted fixed route and general public dial-a-ride program under contract to a local transportation authority including review of and consulting on performance statistics, dispatching software, and the structure of the contracted scope of work. TCS provided recommendations for the new contract, including a review of and consulting on available shared-ride software and interfaces. Upon issuance of the new RFP TCS provided a comprehensive review, summary and recommendations. TCS then consulted on the response to the RFP for the new contract. The scope of work analysis and recommendations were for three distinct service modes. TCS also participated in oral presentations and then consulted during the expansion of the service under the new contract. TCS assisted with vehicle and software procurement. TCS also consulted on the agreement with the DBE subcontractor for select dial-a-ride routes. TCS also provided assistance with the National Transit Database (“Section 15”) reporting requirements. During the contract term TCS further assisted with contract amendments for various changes in the scope of work. TCS provided various other ongoing assistance as needed with operational matters, as well as the renewal RFP for modified service several years later.

TCS has consulted on a number of projects that involve route deviation service. For example, TCS has provided assistance to a for-hire shared-ride shuttle company responding to an RFP and then providing deviated fixed route service under a contract with transit system. TCS provided a review and analysis of specifications, consulted on operating plan consulting, analyzed project operating statistics, provided a review and recommendations on modifications to the in-house software for reservations and dispatching functions, and provided general consulting during the startup phase including consulting on reservations procedures. Later TCS consulted on the addition and integration of successive medical transportation contracts to the same call center. TCS then later assisted the successive re‑award of the deviated fixed route contract. TCS has consulted on a variety of other deviated fixed route and dial-a-ride projects throughout the United States.